Shipping & Handling

How do you ship orders?

UPS Ground for 48 US continental states, USPS for Hawaii, Alaska, US territories, and international orders. We do not use any other shipping companies such as FedEx and DHL.

Are orders processed within the same day?

We offer same-day shipping on all orders placed before 3:00 PM EST (Monday to Friday). Orders received on a Friday after cut off time, on Saturday and Sunday, or during holidays, will be processed on the next business day.

I submitted my online order, but can I use my UPS account?

Unfortunately, since online orders are live transactions, your shipping charge has already been processed. If you'd like to use your UPS account, please contact Customer Service before submitting your order.* *Please note that there is a $5 handling fee for using personal UPS accounts.

How long until I receive my order?

Please refer to our UPS shipping map for an estimate shipping time.

ZENZII Shipping Map

Free Shipping

How do I get free shipping?

Getting free shipping is easy! On U.S. orders over $500, free UPS Ground shipping will be automatically applied during the checkout process.

Do I need a promo code for this?

Your discount will be automatically applied during the checkout process. When selecting Shipping Methods, select UPS Ground. At this point, free shipping will already be applied.

I live outside of the 48 continental United States. Can I still get free shipping on my order?

Unfortunately, we are unable to apply the free shipping promotion on eligible orders on shipping addresses that are not within the 48 continental United States.