We want to make sure you love your ZENZII jewelry - so we offer a 30-day, money-back guarantee on your first order!* Try the latest and greatest styles, risk-free! For returning customer, ZENZII gladly accepts returns of unworn products made within 30 days of the ship date for store credit.

We understand the importance of having convenient and reliable shipping, so all of our orders are shipped same-day when placed before 3PM during weekdays. We use UPS as our shipping carrier. Feel free to contact our customer service department for any expedited shipping requests or any other shipping questions.

To show our loyal customers our gratitude, we now offer reward points for every purchase. There are no forms required to receive points, you are automatically enrolled when you become a ZENZII customer. With every purchase you make, you can collect reward points that can be redeemed as discounts to your order. And before you know it, you'll have accumulated enough points to have your shopping cart pay for itself!

Some people call it costume jewelry, and some call it fashion jewelry - but we truly believe ours is much more than that. We believe in attainable luxury, so all of our styles exceed industry standards for fashion jewelry while staying within great price-points. We use premium grade resin, acetate, acrylic and hand-finished detailing on many of our products. Every piece is inspected thoroughly by our Quality Control department before it is shipped to our customers.

We know how important it is to have a convenient and secure shopping experience. That’s why we have our all-star customer service team readily available to take phone calls and emails (available through Monday-Friday from 9AM - 6PM Eastern). You can call our office at 770-685-1170, email us at csd@zenzii.com, or message us on our chat, located at the lower right-hand corner of your screen.