FAQs

General

ZENZII is a fashion jewelry company passionate about empowering women around the world. Since 2008, we've been designing and supplying jewelry to retailers of all sizes from our Atlanta design studio. With our all-star team of fashionistas and lovers of a seamless shopping experience, we want to make sure that your experience shopping with ZENZII is nothing short of amazing.

Monday - Thursday 10AM - 6PM / Friday 10AM - 5PM.*Please note that we close on select holidays. Refer to our Holiday Hours by clicking here.

ZENZII only uses the highest quality materials when it comes to its fashion jewelry. All base metal styles are made of brass or premium alloy and plated with white or yellow 18k gold. Resin and acetate styles are made of pure, undiluted material, and polished to perfection for a glossy finish. Also, we know the importance of providing quality styles that make your customers not only look good but feel good. And because of that, ZENZII styles are nickel and lead-free - meaning they are all hypoallergenic!

Click here to learn more about our MSRP.

If you are a registered ZENZII retailer, feel free to use our product images to better promote ZENZII jewelry on your website. 

Account

Applying to create an account is easy, click here to get started! In order to protect the integrity of our wholesale business, we may request to see a copy of your Sales Tax ID / Resale License / VAT # .

At the moment, we do not offer territory protection. However, please be sure to check back as we may make some future changes to this.

You are able to order, however, we must verify your business before processing your order. If for whatever reason we are unable to verify your business with the information provided in your retailer application, we will request to see a copy of your Sales Tax ID / Resale License / VAT # .

The following businesses DO NOT meet ZENZII’s business model and therefore are not considered eligible for a retailer account:

Flea market or local fair vendors, and/or trunk shows Kiosks, booths or participating vendors that operate space within a co-op business (i.e. shops that share one Point of Sale and/or register)Online retailer marketing only vintage, handmade or custom made merchandise (i.e. Etsy), Online retailer marketing website as a wholesale provider, Website Markets that resale products at discounted prices (i.e. Poshmark, eBay, Oberlo, etc)..

If we are unable to verify your business with the provided information in your retailer application, we will request to see a copy of your Sales Tax ID / Resale License / VAT #

Yes! 7 days after the show, we will send you an email with your login and password to access your account.

Click here and follow instructions.

Placing Orders

Our online minimum order is $150.

No, you can order as few as one per item. We suggest you try a larger selection of styles in small quantities to create an assortment that is a good fit for your market.

You may place an order online, fax, or by phone by calling us at 770-685-1170.

Yes, we ship internationally to most countries outside of the United States.

We currently do not offer drop-shipping.

Returns

We offer a 30-day, money-back guarantee on your first order*. As a returning customer, you are eligible for store credit on unworn products in original packaging with tags attached, returned within 30 days. Damaged items must be reported within 7 days of receipt in order to receive a replacement. Items marked "Final Sale" are not eligible for returns. Final Sale items that are damaged upon arrival must be reported within 5 days of receiving the order.

View our Return Policy for complete information or to request a return.

*Valid on orders shipped to the 48 Continental U.S. Sates only; excludes Alaska, Hawaii, U.S. territories and international orders

Although we check all merchandise for defects and damage prior to shipment, it is the buyers’ responsibility to check the product upon arrival to make sure it is free of any defects.

To report damaged items, fill out the RA form attached to the invoice and send it along with a picture of the damaged item to return@zenzii.com or fax to 770-685-1798 within 7 days of receiving the item.

 View our Return Policy for complete information or to request a return.

We know how important it is to get your items replaced. As soon as they arrive, we process them as quickly as possible. Please keep in mind that transit time may take up to a week.

Unfortunately, we cannot process or accept returns without an authorization code.

Please contact us immediately upon receiving your shipment. We allow customers to report shortages within 48 hours after receiving the shipment.

Atlanta Showroom

Our showroom is located inside Building 3 on the 8th floor of the renowned trade center, AmericasMart.

Contact Us

We're here to help. If you have questions, feedback or need help shopping the perfect jewelry selection, do not hesitate to contact us +1 (770)-685-1170

ZENZII Virtual Appointments

Shopping with us just got a whole lot easier. See the latest ZENZII styles and talk directly with a representative from the comfort of your own office.