Company Policy

Company Policy


The following businesses must be verified for eligibility of a retailer account with ZENZII Wholesale.

• Brick and Mortar Retailer: Storefront with physical store location and address
• Direct Online Retailer: Established a branded website with secure shopping cart
• Combination Retailer: Storefront with physical store location and established a branded website with secure shopping car
• Indirect Online Retailer: Online retailer established and promulgated through an approved third-party (3P) website with a secure shopping cart. (3rd party sites must be identified in your application and a link to your business page must be included)

The following businesses DO NOT meet ZENZII’s business model and therefore are not considered eligible for a retailer account:

• Consignment Stores that offer used items at lower prices on products
• Flea market or local fair vendors, and/or trunk shows
• Kiosks, booths or participating vendors that operate space within a co-op business (i.e. shops that share one Point of Sale and/or register)
• Online retailer marketing only vintage, handmade or custom made merchandise (i.e. Etsy)

• Online retailer marketing website as a wholesale provider


• Website Markets that resale products at discounted prices (i.e. Poshmark, eBay, Oberlo, etc)



Our reseller policy grants buyers the flexibility of selling our products as their own within the confines of their store or online website. We have a No-Amazon Reseller policy where ZENZII has designated all of the Amazon market place to be exclusive to the brand.


All Retailer Accounts must provide a current state reseller certificate/reseller permit. Both the business name and address represented on these documents should be consistent with the business name and address on the Account Application. International accounts must provide a business license. More about Resale Certificates


Minimum order: $150, no quantity minimums


Orders placed before 3 PM Monday through Friday (excluding holidays) will ship the same day. Orders placed after 3 PM will ship the next business day. Orders placed on Saturday or Sunday will ship the following business day. All orders ship UPS ground unless specified otherwise. Expedited Shipping available for additional fees.


We do not typically do backorders. If an item is out of stock we will remove the item from your order and make a note on the invoice. On the rare occasion we put an item in your order on backorder, the customer is responsible for all shipping charges associated.


We ask all changes to your order be submitted by email to within 24 hours of placing the order. Any returns to your order or cancellations not reported within 24 hours will be issued up to a 20% restocking fee for the items restocked. If a restocking fee is issued, it will be deducted from the adjusted order total.


We want to make sure you love your ZENZII jewelry - so we offer a 30-day, money-back guarantee on your first order!* For Returning customers, ZENZII gladly accepts returns of unworn products made within 30 days of the ship date for store credit.

Atlanta Showroom

Our showroom is located inside Building 3 on the 8th floor of the renowned trade center, AmericasMart.

Contact Us

We're here to help. If you have questions, feedback or need help shopping the perfect jewelry selection, do not hesitate to contact us +1 (770)-685-1170

ZENZII Virtual Appointments

Shopping with us just got a whole lot easier. See the latest ZENZII styles and talk directly with a representative from the comfort of your own office.