Return Policy

 

 30-Day, Money-Back Guarantee on Returns

30-Day, Money-Back Guarantee on Returns*

Shopping for wholesale fashion jewelry should be seamless and risk-free. That's why we offer 30-day, money-back guarantee on returns on your first order* - with no strings attached!

 

 

We want to make sure you love your ZENZII jewelry - so we offer a 30-day, money-back guarantee on your first order!* Try the latest and greatest styles, risk-free! And as a returning customer, ZENZII gladly accepts returns of unworn products made within 30 days of the ship date for store credit.

 

Although we check all outgoing items for merchandise defects and damages prior to shipping, it is the buyer's responsibility to check the product upon arrival to ensure it is free of any damages or defects. All damaged items must be reported to our customer service department within 7 days of shipment receipt in order to receive a replacement for the damaged items. Damaged goods due to client's negligence or goods without their original tags will not be accepted for a return.

 

ALL RETURNS MUST BE APPROVED BY ZENZII

 

Please note that we can only accept return requests within 30 days of receiving your order. In order to request a return, please fill out an RA form and take a picture of the damaged/or wrong item. The RA form can be found stapled to the back of your invoice included in your package or click here to download the form.  You may email the completed form and image to return@zenzii.com or fax it to 770-685-1798.  If you have any questions regarding this process, please feel free to give our customer service team a call at 770-685-1170, and we will be more than happy to assist you!

 

Please note that all requests will be processed after our team inspects and verifies the condition of the item.  Any packages received in our warehouse without a ZENZII issued RA number will be returned to sender.  We do not issue refunds, but we can issue you a store credit or send a replacement.

 

Click here to download the RA form

Final Sale: Items marked as "FINAL SALE" are not eligible for returns. Final Sale items that are damaged upon arrival must be reported within 5 days of receiving the order.

*Benefits with (*) are applicable to first-orders only

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