First Order
We want you to love your ZENZII jewelry, so we offer a 30-day, money-back guarantee on your first order*. If you are dissatisfied with your order for any reason, you may return it for a full refund.
*Valid on orders shipped to the 48 Continental U.S. States only; excludes Alaska, Hawaii, U.S. territories and international orders
Returning Customers
ZENZII gladly offers store credit on returns of unworn products in original packaging with tags attached made within 30 days of the ship date.
Merchandise Defects
Although we check all merchandise for defects and damage prior to shipment, it is the buyers’ responsibility to check the product upon arrival to make sure it is free of any defects.
To report damaged items, fill out the RA form attached to the invoice and send it along with a picture of the damaged item to return@zenzii.com or fax to 770-685-1798 within 7 days of receiving the item.
Goods damaged by customer negligence or goods without their original tags will not be accepted for a return.
Reusable Face Mask
These products are a non-medical face mask. For health and safety reasons, this item cannot be returned or exchanged. All face mask sales are final.
All Display Fixtures
Display fixtures have a 72 Hour return window upon delivery. Please inspect the merchandise as soon as it is received and report any issues to our return department.
Final Sale
Items marked as "FINAL SALE" are not eligible for returns, refunds, nor replacement.
Return Process
All returns must be pre-approved by ZENZII.
We do not issue refunds (after your first order). Returns are eligible for store credit or replacement, only.
To request a return, please fill out the RA form attached to your order invoice and send it along with a picture of the damaged/or wrong item to return@zenzii.com or fax to 770-685-1798 within 30 days of receiving the item.
All return requests will be processed after our team inspects and verifies the condition of the item. Any packages received in our warehouse without a ZENZII issued RA number will be returned to the sender.
If you have lost or misplaced your RA form, you may download one here. If you have any questions regarding this process, please call our customer service team at 770-685-1170.
