Frequently Asked Questions

Frequently Asked Questions

GENERAL

-What is ZENZII?

ZENZII is a fashion jewelry company passionate about empowering women around the world. Since 2008, we've been designing and supplying jewelry to retailers of all sizes from our Atlanta design studio. With our all-star team of fashionistas and lovers of a seamless shopping experience, we want to make sure that your experience shopping with ZENZII is nothing short of amazing.
 
-What are your operating hours?

Monday - Thursday 10AM - 6PM / Friday 10AM - 5PM.
*Please note that we close on select holidays. Refer to our Holiday Hours by clicking here.

 

-What grade materials are used in the jewelry?

ZENZII only uses the highest quality materials when it comes to its fashion jewelry. All base metal styles are made of brass or premium alloy and plated with white or yellow 18k gold. Resin and acetate styles are made of pure, undiluted material, and polished to perfection for a glossy finish. Also, we know the importance of providing quality styles that make your customers not only look good but feel good. And because of that, ZENZII styles are nickel and lead-free - meaning they are all hypoallergenic!


-What is your MSRP?

Click here to learn more about our MSRP.


-Can I use ZENZII's images for my website?

If you are a registered ZENZII retailer, feel free to use our product images to better promote ZENZII jewelry on your website. 





ACCOUNT



-How do I create an account?

Applying to create an account is easy, click here to get started! In order to protect the integrity of our wholesale business, we may request to see a copy of your Sales Tax ID / Resale License / VAT # .

-Do you territory protect?

At the moment, we do not offer territory protection. However, please be sure to check back as we may make some future changes to this.

 

-I made an online account, am I able to purchase?

You are able to order, however, we must verify your business before processing your order. If for whatever reason we are unable to verify your business with the information provided in your retailer application, we will request to see a copy of your Sales Tax ID / Resale License / VAT # .

 

-What type of businesses do you not accept for wholesale?

The following businesses DO NOT meet ZENZII’s business model and therefore are not considered eligible for a retailer account:

  • Consignment Stores that offer used items at lower prices on products
  • Flea market or local fair vendors, and/or trunk shows
  • Kiosks, booths or participating vendors that operate space within a co-op business (i.e. shops that share one Point of Sale and/or register)
  • Online retailer marketing only vintage, handmade or custom made merchandise (i.e. Etsy)
  • Online retailer marketing website as a wholesale provider
  • Website Markets that resale products at discounted prices (i.e. Poshmark, eBay, Oberlo, etc).

 

-Can I be accepted if I don't have a business license?

If we are unable to verify your business with the provided information in your retailer application, we will request to see a copy of your Sales Tax ID / Resale License / VAT #

 

-I placed an order at a show, do I have an automatic online account?

Yes! 7 days after the show, we will send you an email with your login and password to access your account.

 

-I forgot my password, what do I do?

Click here and follow instructions.



PLACING ORDERS

 

-What are your minimums?

Our online minimum order is $150.

 

-Do I have to order a minimum amount per piece?

No, you can order as few as one per item. We suggest you try a larger selection of styles in small quantities to create an assortment that is a good fit for your market.

 

-How do I place an order?

You may place an order online, fax, or by phone by calling us at 770-685-1170.

 

-How do I register online?

Click here to follow instructions.

 

-Is shipping free?

Until June 1, 2020 - we are currently offering FREE standard shipping on all U.S.* orders over $200. (Must be within the continental U.S.).

 

-Do you ship internationally?

Yes, we ship internationally to most countries outside of the United States. International orders are shipped with USPS.

 

-Do you offer drop-shipping?

We currently do not offer drop-shipping.

  



 

RETURNS

 

-How does the 30-day return policy work?

We want to make sure you love your ZENZII jewelry - so we offer a 30-day, money-back guarantee on your first order! Try the latest and greatest styles, risk-free! Simply fill out our RA Form and email it to return@zenzii.com or fax it to 770-685-1798. And as a returning customer, ZENZII gladly accepts returns of unworn products made within 30 days of the ship date for store credit. Just fill out our RA Form and email it to return@zenzii.com or fax it to 770-685-1798. If you have any questions regarding this process, please feel free to give our customer service team a call at 770-685-1170, and we will be more than happy to assist you! (Final Sale: Items marked as "Final Sale" are not eligible for returns. Final Sale items that are damaged upon arrival must be reported within 5 days of receiving the order)

-What is your exchange policy?

Click here to learn about exchanges in our return policy.

 

-What should I do if I received a damaged item?

First, fill out the RA form that is attached to the invoice. Once filled out, please send the completed RA form and a picture of the damaged item to return@zenzii.com or fax to 770-685-1798.

 

-What if I ordered something and I don’t like it?

 Click here to learn about our return policy.

 

-How long does the return/exchange process take?

We know how important it is to get your items replaced. As soon as they arrive to us, we try to process them as quickly as possible. Please keep in mind that transit time may take up to a week.

 

-Can I send something without approval and RA #?

Unfortunately, we cannot process or accept returns without an authorization code.

 

-My customer has a damaged item, can I return the item?

If the item is in new condition, and it is a manufacturer’s defect, we will accept the item and offer a replacement as long as it is within 30 days of receiving your order.

 

-I am missing items from my order, what do I do?

Please contact us immediately upon receiving your shipment. We allow customers to report shortages within 48 hours after receiving the shipment.

Although we check all merchandise for defects and damage prior to shipment, it is the buyers’ responsibility to check the product upon arrival to make sure it is free of any defects.