Frequently Asked Questions
- Website / Social Media links AND/OR Storefront pictures
- Sales Tax ID / Resale License / VAT # (We require the actual scanned / faxed copy )
- What is your business format? Web-based, storefront, both, or something else?
- We would also love to know how you heard about ZENZII!
Do you territory protect?
We do not territory protect our sales for several reasons. Most of our business is done online, and we have no way to regulate who can and cannot buy from us. In addition, we could not offer the prices we do if we limit our sales. We understand the competitive nature of business and like you, we work hard to offer unique pieces and superior service to maintain our share of the market.
I made an online account, but I still can't log in/ it says I'm not activated?
Your account isn't activated until we verify your business. Most of our application processing takes up to 48 hours. In order to expedite, please send required documents listed under the "How do I create an account" question.
What type of businesses do you accept for wholesale?
We accept boutiques and/or e-commerce businesses.
Can I be accepted if I don't have a business license?
In order to protect the integrity of our wholesale business, we cannot approve your account if you do not have a business license.
I have an Etsy shop, can I apply?
We do not accept Etsy shops due to Etsy's Seller Policy. Our products are neither handmade and/or designed by you, and aren't intended on being sold as vintage or craft supplies.
What are your minimums?
Our online minimum order is $150. All orders at tradeshows are $300 for opening orders and $150 for returning show orders. The reason for the difference is to protect our buyers and limit the amount of personal order writing at shows.
Do I have to order a minimum amount per piece?
No, you can order as few as one per item. We suggest you try a larger selection of styles in small quantities to create an assortment that is a good fit for your market.
How do I place an order?
You may place an order online, fax, or by phone by calling us at 770-685-1170. Please note that in order to place an order through phone or fax, you must have an activated ZENZII account.
How do I register online?
Click here to follow instructions.
I placed an order at a show, do I have an automatic online account?
No, you will need to create an online account here.
Can I get a discount if I order a large quantity?
Our policy is fair pricing for all customers. We offer the best prices possible, regardless of the quantity.
I forgot my password, what do I do?
Click here and follow instructions.
What is your exchange policy?
Click here to learn about our exchange policy.
What should I do if I received a damaged item?
First, fill out the RA form that is attached to the invoice. Once filled out, please send the completed RA form and a picture of the damaged item to email@example.com or fac to 770-685-1798.
What if I ordered something and I don’t like it?
Click here to learn about our exchange policy.
How long does the return/exchange process take?
Be patient, we try to get all of the claims as fast as we can! We know how important it is to get the items replaced. Please keep in mind that transit time may take up to a week.
What happens if I send something without approval and RA #?
We cannot accept returns without an authorization code. If we receive your package without an authorization code, it may be lost in our warehouse, and there is a chance we will be unable to process it.
My customer has a damaged item, can I return the item?
If the item is in new condition, and it is a manufacturer’s defect, we will accept the item and offer replacement as long as it is within 30days of receiving your order.
I am missing items from my order, what do I do?
Please contact us immediately upon receiving your shipment. We allow customers to report shortages within 48 hours after receiving the shipment.
Although we check all merchandise for defects and damage prior to shipment, it is the buyers’ responsibility to check the product upon arrival to make sure it is free of any defects.
What materials are used in the jewelry?
All ZENZII jewelry is Hypoallergenic.
How can I take care of the jewelry?
We want you to enjoy your ZENZII fashion jewelry goodies to the fullest. Follow the care instructions below to ensure a long life of bold style and beauty for your ZENZII jewels!
1.) After a long day of glamour, make sure to use a soft cloth to wipe off body oils after wearing your jewelry to avoid tarnishing.
2.) Store your jewelry in a soft pouch after wear to avoid scratches or tangles.
3.) Treat your ZENZII jewels with care. Avoid contact with liquids: water, lotion, hairspray, perfume, and cleaning products.