FAQ

Do you territory protect?

We do not territory protect our sales for several reasons.  Most of our business is done on-line and we have no way to regulate who can and can not buy from us.  In addition we could not offer the prices we do if we limit our sales.  We understand the competitive nature of business and like you, we work hard to offer unique pieces and superior service to assure we maintain our share of the market. 

What are your minimums?

Our online minimum order is $150.  All orders placed in our showroom or trade show booths are $300.  The reason for the difference is to protect our buyers and limit the amount of personal order writing at shows.

Do I have to order a minimum amount per piece?

No, you can order as few as one per item.  We suggest you try a larger selection and less quantity to assure your selection is a good fit for your market.

How can I place an order?

Orders can be placed online or faxed to 770-685-1798.  We are unable to accommodate phone orders. 

How do I register online? 

Click here and follow instructions.

I placed an order at a show, do I have an automatic online account? 

No, you will need to create an online account here.

I forgot my password? 

Click here and follow instructions. 

What is your exchange policy? 

Click here to learn about our exchange policy.

What should I do if I received a damaged item? 

Fill out the RA form that is attached to the invoice, once filled out, send back the form back to us either by e-mail or by fax and we will process request as soon as possible!

What if I ordered something and I don’t like it? 

Click here to learn about our exchange policy.

How long does the return/exchange process take?

Be patient, we try to get to all of the claims as fast as we can! We know how important it is to get the items replaced! Also keep in mind transit time may take up to a week.

What happens if I send something without approval and RA #?

 We cannot accept returns without an authorization code. If we receive your package without an authorization code, it may be lost in our warehouse and there is a chance we will not process.

My customer has a damaged item, can I return the item?

If the item is in new condition, and it is a manufacturer’s defect, we will accept the item and offer replacement or store credit, as long as it is within the allowed time for returns.

I am missing items from my order, what do I do?

Please contact us immediately upon receiving your shipment. We allow customers to report shortages within 48 hours after receiving the shipment.

Although we check all merchandise for defects and damage prior to shipment, it is the buyers’ responsibility to check the product upon arrival to make sure it is free of any defects.

Can I get a discount if I order a large quantity? 

Our policy is fair pricing for all customers.  We offer the best price possible regardless of the quantity. 

What material do you use for your jewelry? 

We use high quality, lead and nickle free base metal.

 

Jewelry Care

What materials are used in the jewelry?

All ZENZII jewelry is Hypoallergenic.

How can I take care of jewelry? We want you to enjoy your ZENZII fashion jewelry goodies to the fullest. Follow the care instructions below to insure a long life of bold style and beauty for your ZENZII jewels!

1. After a long day of glamour, make sure to use a soft cloth to wipe off body oils after wearing your jewelry to avoid tarnishing.

2. Store your jewelry in a soft pouch after wear to avoid scratches or tangles.

3. Treat your ZENZII jewels with a little TLC. Avoid contact with liquids: water, lotion, hairspray, perfume cleaning products.